Career

Main responsibilities:

• Responds to customer inquiries received by phone and email;
• Checks and resolves problems reported by customers or requests for changes;
• Instructs and assists customers in the use of IP equipment and PC/smartphone applications;
• Monitor the proper functioning of own equipment;
• Continually informs itself about products & services and is up to date with new technologies to respond promptly and clearly to customer needs;
• Configures applications and equipment for customers.

Requirements:

• Level of education – university studies in progress or completed;
• Advanced knowledge of English;
• PC operating knowledge: Windows, MS Office, on-line applications and Internet;
• Interest in new technologies and understanding of the specifics of the telecommunications market;
• Good verbal and written communication skills;
• Tidy and organized person, resistant to stress and repetitive activities;
• Focused attention to detail, organizational skills, meticulousness;
• Customer orientation.

Advantage:

• Knowledge of fixed and mobile telecommunications;

CV`s in English should be sent to office@optivoice.ro.

Main responsibilities:

• Promote and sell Opticom products and services nationally and internationally
• Identify customer needs and propose the best solutions, making a consultative sale
• Monitor existing customers
• Is informed about products & services and is up to date with new technologies to respond promptly and clearly to customer needs

Requirements:

• Level of education – student or university degree completed
• Minimum 1 year experience in sales or related field – a plus (customer relations)
• A good knowledge of modern communication techniques and the supports for their use: mobile phone, video conferencing solutions, solutions for connecting to mobile data services (modem etc)
• Interest in new technologies and understanding of the specifics of the telecommunication market
• Fluency in English – advanced level
• Fluency in other international languages – a plus (Spanish, French, German, Italian)
• Advanced PC user (Microsoft Office package)

Behavioral competence:

• Results orientation and ability to translate objectives and targets into concrete actions within the set deadlines
• Customer focus
• Teamwork
• Effective communication and networking
• Initiative and pro-activity
• Organisation and planning
• Dynamism

CV`s in English should be sent to office@optivoice.ro.