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Direct Routing as a Service
from Optivoice

Integrate phone calling functionality with Microsoft Teams
in a simple and efficient way

direct routing as a service

With Direct Routing from Optivoice,
you call and receive phone calls directly from Microsoft Teams


You can receive and make phone calls and use features like chat and video conferencing, all within the Microsoft Teams platform, without any separate apps or tools.


The solution can be tailored to your company's needs. This can include adding new users or assigning new phone numbers without the need for additional hardware.

Fast migration

The migration process is easy and efficient - depending on complexity, the system can be up and running the same day. You can use existing numbers or request new numbers.

Integrated calls in Microsoft Teams

Direct Routing as a Service is a unified communications solution that allows users to make phone calls from Microsoft Teams via traditional telephony.

This solution eliminates the need for additional telephony infrastructure and provides users with a streamlined and integrated experience within the Microsoft Teams platform.

Direct Routing as a Service Optivoice

phone numbers from a single system

After implementing Optivoice’s Direct Routing, number inventory and dial plans are all controlled on one system. Additions, moves and changes have never been easier.

Additional functions

With Direct Routing from Optivoice you can benefit from extended functionality such as:

  • Call handling and routing by department
  • Auto Attendants (IVR)
  • Personalised welcome messages
  • Automatic call recording
  • Call queues
  • Advanced reporting and analysis

Optivoice - Microsoft partner

As a Microsoft partner, Optivoice provides you with the right Microsoft 365 packages that make it easier for you to organise your work and collaborate as a team.

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