Cloud Call Center
A one-stop contact center for your customers, however they choose to contact you: by phone, chat or social media
A single contact center for your customers
Optivoice delivers turnkey call-center solutions, whether you start with one agent or hundreds of agents in multiple locations.
Rapid deployment
The system can be up and running in no time, can be easily moved from one location to another, and can be adapted to changes in activity over time.
Ease of use
Using the system does not require technical skills or advanced IT knowledge; the web interface is simple and easy to use.
Reduced costs
The cloud-based system eliminates significant equipment purchase and maintenance costs, offering maximum flexibility at affordable prices.
Complete call-center functionalities
A modern Call-Center is more than just offering a phone number where you can be reached.
Optivoice offers you a professional call center, including all the functions you need to manage customer and internal communication with full flexibility.
Single Contact Center
- manage all communication tools from one place: voice, internal chat, website chat, Facebook and Whatsapp
- hourly call routing
- complex call handling and routing strategies
- abandoned call history with option to mark as contacted
- dialer and survey functionalities
Training and evaluation
- listen, whisper and barge-in functions for live calls
- login/logout at agent and manager level
- call recording and call transfer
- real-time queue monitoring panel
- performance evaluation at agent level
Detailed reporting
- customizable and programmable reports
- wallboard for activity monitoring
- service level statistics (SLA)
- history of incoming/outgoing calls
- real-time monitoring of platform resources
Integrations
- Automatic integration with popular software: Dynamics 365, Salesforce, Hubspot, Freshdesk, Zendesk and others
- API integration with your CRM
- Initiate calls directly from CRM with Click-to-Call function
- Pop-up with customer file
- Recording call history in CRM
- Integration with Microsoft 365 and Teams
- Integration with Whatsapp Business account
Among our clients
