Starting today, we will be scheduling online presentation sessions to explain Optivoice solutions and equipment useful in their use.
The first presentation, tailored to today’s needs, especially for schools and teachers, will provide details on how to use the 3CX Webmeeting solution. To participate in this session, you can register with one click on our online presentations page:
We look forward to seeing you!
3CX WebMeeting is the ideal distance learning tool for delivering content to pupils and students. Working with the latest browsers on major platforms and without the need to install or configure complex options, WebMeeting can instantly give you a virtual classroom. Flexible solutions and collaborative features make it ideal for educational content.
Your courses with students can be planned or created ad hoc. WebMeeting allows you to work with scheduled or on-demand video conferences. To start a course on the spot, click on “WebMeeting” in the Web Client and add the email addresses of the participants you want to invite.
If you want to schedule a new video conference course simply go to “Schedule Conference” in the Web Client and:
Suggestion: You can add participants by importing a CSV file of the form:
Name First name , adresă.email@exemplu.com
Offering them student content in the virtual classroom, WebMeeting allows you to:
-Control what you transmit to the audience – During the lecture/webinar/presentation you can disable the microphone and/or camera of each participant. These features allow you to focus on your content first, while receiving feedback and questions from participants via the included chat function.
-Hostinteractive discussions -Leave the microphone and camera to all participants started for interactive question and answer sessions.
Among WebMeeting functionalities include presentation tools and document sharing, ideal for teachers teaching online.
These include:
– Screen sharing – There’s no better way to explain to students what you want to say than through screen sharing. You can share the whole screen, a specific window or browser. Students retain what they see more easily!
– Document sharing – Just click on “Share PDF” to upload your PDF files to your repository and use them easily throughout the course. While sharing a document, you can use the built-in pointer and writing and drawing tools to present your material in style!
– Whiteboard mode – Switch to “Whiteboard” for maximum freedom of expression so that you use the tools WebMeeting presentation like writing or drawing on a virtual whiteboard.
– Create polls – Click on “Start a new Poll” and create question and answer polls multiple, which you can use as tests for your students, forms for feedback or voting tools. This tool allows you to set a time duration to complete the questionnaire and better manage the time allocated to the course.
All your WebMeeting sessions can be recorded at HD video quality and downloaded for further processing and archiving. Online course registration allows you to provide online learning modules to students who were unable to attend to the scheduled online course or use them as reference material for further study. Using WebMeeting to record sessions you can:
– You improve your skills as an educator by analysing your teaching methods and student response.
– Create a virtual library of the material taught and have it distribute on other platforms such as YouTube or your website.
– You keep an archive of the session, e.g. for the history logging or for compliance with organisational rules and regulations.
If you want to learn more about personal data protection or want to test the WebMeeting, you can start by following this link. Optivoice team is at your disposal with answers to your questions!
The emergence of the global Covid-19 virus pandemic has highlighted the fact that professionals need communications solutions to help them whether they are in the office, on the road or at home.
Flexibility towards remote working is at the forefront and Optivoice and 3CX supports you by providing you with the solutions you need to be able to perform your tasks remotely, on your own device, without having to take home and set up other equipment!
Communication is key, especially during quarantine: with 3CX mobile apps on your device you can keep the lines of communication open and deal with any situation that comes your way, wherever you are.
You’re free to initiate calls, chat conversations, face-to-face meetings or webinars via video conferencing with WebMeeting.
No need to install additional equipment or make complex settings. Just get in touch with the platform administrator for help preparing the 3CX Android/iOS app for your tablet or phone and you’re ready to go!
Using your own device with 3CX allows you to stay in the game, stay safe and be productive all at the same time. It also helps you keep business-related data and activities separate from personal data with these options:
With the 3CX app on your device, you can maintain a balance between work and personal activities, keeping an active professional presence wherever you are. This is all the more important now in these changing and challenging global conditions.
We know it’s going to be a busy time, with BlackFriday and the month of gifts, when any help is welcome. We’re here to help you with the most cute and useful aid, the latest generation IVR robot from Optivoice. Meet the robot and learn more about the Optivoice intelligent assistant
It is very important for us to always provide you with practical and useful information about the cloud communications market and all related services.
This is why we have created the “White paper” section on the website.
We are waiting for you with various and documented materials, which we hope will help you in choosing the most suitable options for your business.
The first white paper released, which we invite you to read, is about the “Mobile Office”. More to come, so don’t forget to visit us regularly. As with the Youtube channel, we welcome your opinions and suggestions.
In our desire to broaden the range of tools used for a complete communication with our customers, we are pleased to announce the launch of the Optivoice Youtube channel. On the channel you can currently watch three tutorials: call queuing, call recording and Optivoice Monitor. We hope you find it helpful and we would like to hear your suggestions on what other tours would be of interest to you.
If you are a MiniCRM client, we are happy to announce that you can now extend the benefits of your system by integrating the Optivoice phone system directly into your CRM; all phone activity will be recorded directly in your database, you will be able to call customers directly from there, and when you are called, you will have a pop-up with the customer’s file.
Learn more about Optivoice services.
Romanians have different feelings when it comes to the American “holiday” imported a few years ago to our country. Some reject from the outset any participation in the manifestations of “excessive consumption”, others are indifferent, but there are Romanians who have adopted with open hearts this opportunity to find bargains and beyond the evidence of discounts mimicked only by some traders through artifice applied on prices, there are real offers and substantial discounts that you can benefit from this period.
Are Romanian retailers ready for Black-Friday?
Of course all retailers want spectacular sales and even substantial increases are reported by many, but they don’t come without headaches. As well as designing offers that will attract real interest and make the sale possible, there is a lot of other preparation, “behind the scenes”, needed to face this period successfully.
Past experience has shown that insufficient preparation can lead to missed sales opportunities.
First of all, website traffic increases significantly and it is vital that the hosting is of high quality in order to avoid the risk of the website crashing completely (which has happened to many retailers in the past); the online order processing system has to cope with the volume that can be multiplied by tens of times compared to a normal period of the year.
Whether orders can be taken over the phone or phone numbers are available for information only, it’s vital to make sure it can handle the days of fire with flying colours. Of course it’s not viable to hire people just for a week or to make 2-3 phone subscriptions. But there is a simple and handy solution to surprise your customers in a pleasant way, with a perfect professionalism and with minimal investment: a cloud switchboard.
How cloud central can help you during this period:
– It is scalable on demand: the number of extensions, the number of simultaneous calls and any other resources can be supplemented for a limited period, scaling can be done in a few minutes and you make sure that you do not pay for the additional resources until you need them.
– The queue allows you not to reject any calls and even more, if you don’t manage to take all the calls (some customers may give up waiting) you have available the numbers that called you and you can call them later.
– You can record all calls, so that any kind of order-related mess can be cleared up and resolved happily for customers
– Detailed reports can provide you with valuable information on load levels, differences between operators in the way they interact with customers, busier times of day, and more.
– Set up correctly, the system can even identify the offers or advertisements that have aroused more interest and those that you should drop, thus proving to be a good marketing analysis tool.
– Repetitive calls requesting the same information can be sent directly to a recorded message that provides that information without burdening the human resource (e.g. calls regarding payment methods and/or delivery times); thus the telephone system can be a tool to streamline customer service.
– Promotional messages that all callers can hear make known the offers you want to push and this can translate into increased sales.
Optivoice and Optihost can help you with providing the optimal infrastructure to successfully cope with busy periods such as Black Friday.
Contact us early to get ready for the winter holidays that are knocking at the door or send on to partners who are trying to improve their customer relationships!
If you want to get started in the business world and you are looking for ideas on the net, it seems that the best thing to do is to start an online business; you can find information about an area in full avant-garde e-commerce, you can find articles like “x tips to take into account” and all sorts of “must-haves” to guarantee your success. Is it really so?
The truth is that 95% of businesses fail, and online businesses are no exception to this statistic that discourages many potential entrepreneurs. The reasons are multiple, some external, which have to do with the economic situation, legislative changes, the tax burden and unpredictability, the movements of competition, others internal, which have to do with: the character of the entrepreneur, training, vision, adaptability.
Of course this does not invalidate the claim that opening an e-commerce business can be, compared to many other types of business, much more affordable in terms of initial investment. Modern solutions can considerably reduce both the amount you have to start with and the possible losses if you don’t get it right the first time.
Starting a business in the cloud is the optimal solution for start-ups; even large or long-established companies are starting to migrate to the cloud, where they find financial and support advantages, but they have to amortize investments already made, both in equipment and people/departments. Being at the beginning of the road, instead of blocking money in equipment and software that bring with them other costs for maintenance, repairs, configurations and that depreciate morally very quickly, it is better to invest in marketing and advertising that brings you sales.
We have prepared a list of cloud solutions that you can adopt and then pay for as a monthly subscription:
You can find cloud solutions with no contract period, so they can adapt perfectly to your business volume at any time and grow with you; and if you ever want to quit, you don’t end up with unnecessary completed investments for which you may still have to pay instalments to the bank. An important advantage of cloud solutions is also that the support offered is often 24/7 and free of charge and that they can be tested before you decide to use them.
If 10 years ago many of us were barely aware of bank cards, now online payments have come to occupy an important place in our lives. They save us unnecessary trips and wasted time paying bills and taxes and can bring almost any product or service to our door.
With the introduction of online payments, however, the theft of information and money has also made its appearance and fear still holds many people back from using these tools to make their lives easier.
But there are ways we can protect ourselves and check for ourselves how safe the website we want to buy from is. Before making the payment it is mandatory to check that the website address starts with https:// and not with http:// and has a lock or a key in front. If you click on this symbol you can even find out details about the security certificate used by that online shop. It should be taken into account that it is possible that while browsing the site the address will appear as http://, and that https:// will appear only on the page where the bank card data must be entered.
An additional security measure is to register your card in 3D secure through a request to the issuing bank which will provide you with an additional code to use for online payments.
Obviously, keeping the card and associated information (especially codes) safe is absolutely necessary; the PIN or 3Dsecure code will not be disclosed by messages, emails or phone calls to anyone.
But what are they and how do these security certificates (SSL) protect us?
SSL (secure sockets layer) is a protocol for encrypting (encoding) information so that it can only be decrypted by the server to which the information is sent. These certificates are mainly used by banking and online commerce websites, but they can be used by any website to protect your information; for example, if you are asked to log in with your username and password, it is desirable to be protected against hackers or computer viruses that can enter your account and gain access to important information. SSL certificates can also be used to protect emails, where each of us has confidential and potentially vital information, and where viruses can be spread through email and the accounts of those we correspond with can be attacked. The SSL certificate protects information in transit from being modified or copied.
These certificates are issued by a Certification Authority and differ according to the degree of identification they provide. They are purchased for a minimum of 1 year. See the types of certificates offered by Optihost.
