Category: News

New Optivoice PBX platform

With the new Optivoice PBX platform we bring multiple improvements to our services:

• we are doing away with third-party PC and mobile applications; the new applications are proprietary, fully integrated into the telephony platform and offer you:
  – superior audio quality
  – increased stability and safety
  – ease of use

• We bring you advanced call center tools:
  – wallboard with real-time information
  – complex and programmable reporting
  – listen, whisper, barge-in functions integrated in the PC application

• add text communication:
  – internal chat (text messages between users) with presence status and profile pictures
  – live chat (integrated into your website, for text communication with your customers)
  – Facebook and WhatsApp integration (optional)

• we include videoconferencing service, with a maximum of 100 simultaneous participants, for:
  – organisation of internal meetings or with external participants
  – video communication with customers, remote support
  – webinar support for presentations of new products or services

• we offer you the innovative intelligent assistant (optional):
  – text2speech/speech2text
  – allows you to automate telephone communication with customers, thus streamlining human resources
  – you can provide a 24/7 service

Optivoice PBX customers can migrate to this platform whenever they want, for scheduling please contact Optivoice technical support team.

New 3CX release: update 4 of version 18

The new update has reached the final stage of testing and has been officially released by 3CX.

This update brings major changes to the way the 3CX tunnel processes RTP audio packets. The Tunnel now prioritises RTP streams for 3CX mobile applications, which greatly improves audio quality.

New features offered by this update 4 of version 18:

• A new live chat: the code for the live chat plugin has been improvised, making it more compact for higher speed and ease of use:

• The 3CX Web Client gets the new “Receptionist” view option for easier access to team status and easier communication with them:

• Users have the option to set their own status from the Web Client and schedule in “office hours” and break:

• The option of automatic monthly updates has been added, in addition to daily or weekly updates:

For further information or support request regarding the installation of this update 4 of version 18 3CX, you can always contact the Optivoice support team.

3CX news in 2022

Optivoice and 3CX

For the third consecutive year, Opticom remains the only Titanium partner of 3CX in South-East Europe. It is a recognition of the effort and commitment of the Optivoice team in providing high-performance communication solutions to our clients, responding to various challenges and facilitating rapid adaptation to the changes in the way of working generated by the pandemic situation. We thank you for being with us and we look confidently to the future, focusing on constantly improving the quality of our services.

Late last year, 3CX launched the V18 version, which brings a number of advantages over previous versions, offering the best audio quality, performance and reliability. With customer communication at the forefront, V18 offers an integrated all-in-one solution to communicate internally and connect with customers – via voice, live chat or video.

What’s new in V18

A new web interface design and a new desktop application

• Better integration with the operating system
• No browser extension needed
• The call can be made directly from the page where you work (e.g. CRM)

Single sign-on support

• Logging into the web application can be done using your Active Directory, Microsoft 365 or Google account.

Teams Integration

• The cost-effective alternative to Microsoft365 calling plans
• Optimal communication between 3CX and Teams users

Performance and security improvements

• improved audio quality
• better codec management
• A+ safety level in Qualys laboratories and A in Immunilabs laboratories

Videoconferencing: improved performance, increased confidentiality and more stability

• Conferences will run on their own instance
• Completely rewritten web application, bringing resource optimization leading to better video playback and improved compatibility with older equipment
• It is no longer necessary to exchange personal data with 3CX in order to generate an invitation or to enter a conference; invitations can be sent by: email, link, QR code or Whatsapp
• New connectivity monitoring tools for IT administrators
• Conferences can also be created, managed, deleted from third party applications such as ClickUp or MS Teams via Rest API
• Mobile apps (Android and iOS) now allow viewing of shared information, PDF documents and participation in polls during conferences
• New features for the organiser
• The Web Meeting servers used by V16 will be closed on 30 March 2022

Better mobile apps (Android and iOS)

• Support for iOS 15 and Android 12
• Optimized audio reconnection when transitioning between Wi-Fi and mobile data
• Better PUSH notifications
• Siri integration
• Bluetooth integration
• Share documents from other applications in 3CX chat
• Phone numbers you can call from chat
• New applications must be downloaded before 1 May 2022

Good to know

After 30 November 2022, support for V16 will be withdrawn. Security patches will no longer be offered and it will no longer be possible to reinstall instances on versions older than V18.

For optimal operation and without loss of information, we recommend migrating to V18 by 28 February 2022.

If you need more information or migration support , do not hesitate to contact us.

Why a virus shouldn’t disrupt your business.

Companies around the world are reacting differently to Covid-19, asking employees to work from home, banning travel or postponing events and trade fairs.

Organisations face challenges around speed of response in terms of both employee health and wellbeing and disrupted supply chains. All this can have a huge impact on the well-being of the company and the economy as a whole.

It is therefore essential not to let panic overwhelm us, but to make sure that plans are in place to ensure business continuity so as to minimise financial losses and protect the company as far as possible.

Pandemic checklist to help you minimise your risk:

1. Identify key staff

• Designate someone to coordinate communication activities and strategies during the pandemic.
• Develop a communication plan to employees outlining how the company will respond to shutdown scenarios or possible workplace infections.
• Establish minimum staffing needs, for key points in the business, in case you have to operate with a reduced workforce due to illness.
• Identify the top employees and make sure other members have received the right training to replace them.

2. Be prepared for remote working

• Analyze the technology, including bandwidth, security and connectivity needed to support employees working from home.
• Provides training to staff on the remote use of communications tools such as video conferencing.
• Analyses and prepares a work transfer strategy for the functions and processes that can be transferred.
• Start preparing as soon as possible! Test remote working!

3. Keep your employees well informed

• Make sure all employees know what to do to avoid crises and panic.
• Inform them about who to contact, when and how, for every possible scenario.
• Review your company’s HR policies and advise your employees of their rights in the event of quarantine and imposed time off.
• Analyze health insurance to determine what may or may not be covered in the event of a pandemic.

4. Communicate with partners

• Get in touch with your vital suppliers and vendors to find out where they stand.
• Identify operational and revenue impacts.
• Consider alternative suppliers before the need arises.

Using the right tools to communicate

• Effective responses and prevention of disruptions depend on careful planning as mentioned above, but also on the use of communication solutions that can respond to needs.
• Choose a video conferencing solution that can allow you to easily communicate with a large number of people, without having to pay large amounts for monthly licenses or usage.
• Make sure both audio quality and video capabilities are high. There’s nothing worse than audio interference when you’re trying to communicate with a group of people. Good video quality will also help employees feel like they’re still part of the team, even if they’re not in the same room.
• Help employees share their ideas and work. Choose a solution that includes screen sharing options for remote support, as well as the ability to upload PDF files and share documents with your group.

Starting today, we will be scheduling online presentation sessions to explain Optivoice solutions and equipment useful in their use.

The first presentation, tailored to today’s needs, especially for schools and teachers, will provide details on how to use the 3CX Webmeeting solution. To participate in this session, you can register with one click on our online presentations page:

Online Presentations

We look forward to seeing you!

Looking for a good solution for online learning?

WebMeeting comes to your rescue!

3CX WebMeeting is the ideal distance learning tool for delivering content to pupils and students. Working with the latest browsers on major platforms and without the need to install or configure complex options, WebMeeting can instantly give you a virtual classroom. Flexible solutions and collaborative features make it ideal for educational content.

Scheduled or at your request

Your courses with students can be planned or created ad hoc. WebMeeting allows you to work with scheduled or on-demand video conferences. To start a course on the spot, click on “WebMeeting” in the Web Client and add the email addresses of the participants you want to invite.

If you want to schedule a new video conference course simply go to “Schedule Conference” in the Web Client and:

1. Choose “Video” mode, set the time and add details about the meeting, such as “Subject” or “Notes”.
2. Choose “Webinar” under “WebMeeting Profile” and change the settings accordingly.
3. Add or import contact details or email of participants and click on “Create Meeting”.

  Name First name , adresă.email@exemplu.com

Present, discuss and chat

Offering them student content in the virtual classroom, WebMeeting allows you to:

-Control what you transmit to the audience – During the lecture/webinar/presentation you can disable the microphone and/or camera of each participant. These features allow you to focus on your content first, while receiving feedback and questions from participants via the included chat function.

-Hostinteractive discussions -Leave the microphone and camera to all participants started for interactive question and answer sessions.

Share and work with documents

Among WebMeeting functionalities include presentation tools and document sharing, ideal for teachers teaching online.

These include:

– Screen sharing – There’s no better way to explain to students what you want to say than through screen sharing. You can share the whole screen, a specific window or browser. Students retain what they see more easily!

– Document sharing – Just click on “Share PDF” to upload your PDF files to your repository and use them easily throughout the course. While sharing a document, you can use the built-in pointer and writing and drawing tools to present your material in style!

– Whiteboard mode – Switch to “Whiteboard” for maximum freedom of expression so that you use the tools WebMeeting presentation like writing or drawing on a virtual whiteboard.

– Create polls – Click on “Start a new Poll” and create question and answer polls multiple, which you can use as tests for your students, forms for feedback or voting tools. This tool allows you to set a time duration to complete the questionnaire and better manage the time allocated to the course.

Record and post sessions

All your WebMeeting sessions can be recorded at HD video quality and downloaded for further processing and archiving. Online course registration allows you to provide online learning modules to students who were unable to attend to the scheduled online course or use them as reference material for further study. Using WebMeeting to record sessions you can:

– You improve your skills as an educator by analysing your teaching methods and student response.

– Create a virtual library of the material taught and have it distribute on other platforms such as YouTube or your website.

– You keep an archive of the session, e.g. for the history logging or for compliance with organisational rules and regulations.

If you want to learn more about personal data protection or want to test the WebMeeting, you can start by following this link. Optivoice team is at your disposal with answers to your questions!

Smart virtual assistant promotion

We know it’s going to be a busy time, with BlackFriday and the month of gifts, when any help is welcome. We’re here to help you with the most cute and useful aid, the latest generation IVR robot from Optivoice. Meet the robot and learn more about the Optivoice intelligent assistant

It is very important for us to always provide you with practical and useful information about the cloud communications market and all related services.

This is why we have created the “White paper” section on the website.

We are waiting for you with various and documented materials, which we hope will help you in choosing the most suitable options for your business.

The first white paper released, which we invite you to read, is about the “Mobile Office”. More to come, so don’t forget to visit us regularly. As with the Youtube channel, we welcome your opinions and suggestions.

In our desire to broaden the range of tools used for a complete communication with our customers, we are pleased to announce the launch of the Optivoice Youtube channel. On the channel you can currently watch three tutorials: call queuing, call recording and Optivoice Monitor. We hope you find it helpful and we would like to hear your suggestions on what other tours would be of interest to you.