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New Optivoice PBX platform

With the new Optivoice PBX platform we bring multiple improvements to our services:

• we are doing away with third-party PC and mobile applications; the new applications are proprietary, fully integrated into the telephony platform and offer you:
  – superior audio quality
  – increased stability and safety
  – ease of use

• We bring you advanced call center tools:
  – wallboard with real-time information
  – complex and programmable reporting
  – listen, whisper, barge-in functions integrated in the PC application

• add text communication:
  – internal chat (text messages between users) with presence status and profile pictures
  – live chat (integrated into your website, for text communication with your customers)
  – Facebook and WhatsApp integration (optional)

• we include videoconferencing service, with a maximum of 100 simultaneous participants, for:
  – organisation of internal meetings or with external participants
  – video communication with customers, remote support
  – webinar support for presentations of new products or services

• we offer you the innovative intelligent assistant (optional):
  – text2speech/speech2text
  – allows you to automate telephone communication with customers, thus streamlining human resources
  – you can provide a 24/7 service

Optivoice PBX customers can migrate to this platform whenever they want, for scheduling please contact Optivoice technical support team.

New 3CX release: update 4 of version 18

The new update has reached the final stage of testing and has been officially released by 3CX.

This update brings major changes to the way the 3CX tunnel processes RTP audio packets. The Tunnel now prioritises RTP streams for 3CX mobile applications, which greatly improves audio quality.

New features offered by this update 4 of version 18:

• A new live chat: the code for the live chat plugin has been improvised, making it more compact for higher speed and ease of use:

• The 3CX Web Client gets the new “Receptionist” view option for easier access to team status and easier communication with them:

• Users have the option to set their own status from the Web Client and schedule in “office hours” and break:

• The option of automatic monthly updates has been added, in addition to daily or weekly updates:

For further information or support request regarding the installation of this update 4 of version 18 3CX, you can always contact the Optivoice support team.

Why a virus shouldn’t disrupt your business.

Companies around the world are reacting differently to Covid-19, asking employees to work from home, banning travel or postponing events and trade fairs.

Organisations face challenges around speed of response in terms of both employee health and wellbeing and disrupted supply chains. All this can have a huge impact on the well-being of the company and the economy as a whole.

It is therefore essential not to let panic overwhelm us, but to make sure that plans are in place to ensure business continuity so as to minimise financial losses and protect the company as far as possible.

Pandemic checklist to help you minimise your risk:

1. Identify key staff

• Designate someone to coordinate communication activities and strategies during the pandemic.
• Develop a communication plan to employees outlining how the company will respond to shutdown scenarios or possible workplace infections.
• Establish minimum staffing needs, for key points in the business, in case you have to operate with a reduced workforce due to illness.
• Identify the top employees and make sure other members have received the right training to replace them.

2. Be prepared for remote working

• Analyze the technology, including bandwidth, security and connectivity needed to support employees working from home.
• Provides training to staff on the remote use of communications tools such as video conferencing.
• Analyses and prepares a work transfer strategy for the functions and processes that can be transferred.
• Start preparing as soon as possible! Test remote working!

3. Keep your employees well informed

• Make sure all employees know what to do to avoid crises and panic.
• Inform them about who to contact, when and how, for every possible scenario.
• Review your company’s HR policies and advise your employees of their rights in the event of quarantine and imposed time off.
• Analyze health insurance to determine what may or may not be covered in the event of a pandemic.

4. Communicate with partners

• Get in touch with your vital suppliers and vendors to find out where they stand.
• Identify operational and revenue impacts.
• Consider alternative suppliers before the need arises.

Using the right tools to communicate

• Effective responses and prevention of disruptions depend on careful planning as mentioned above, but also on the use of communication solutions that can respond to needs.
• Choose a video conferencing solution that can allow you to easily communicate with a large number of people, without having to pay large amounts for monthly licenses or usage.
• Make sure both audio quality and video capabilities are high. There’s nothing worse than audio interference when you’re trying to communicate with a group of people. Good video quality will also help employees feel like they’re still part of the team, even if they’re not in the same room.
• Help employees share their ideas and work. Choose a solution that includes screen sharing options for remote support, as well as the ability to upload PDF files and share documents with your group.

Starting today, we will be scheduling online presentation sessions to explain Optivoice solutions and equipment useful in their use.

The first presentation, tailored to today’s needs, especially for schools and teachers, will provide details on how to use the 3CX Webmeeting solution. To participate in this session, you can register with one click on our online presentations page:

Online Presentations

We look forward to seeing you!

Looking for a good solution for online learning?

WebMeeting comes to your rescue!

3CX WebMeeting is the ideal distance learning tool for delivering content to pupils and students. Working with the latest browsers on major platforms and without the need to install or configure complex options, WebMeeting can instantly give you a virtual classroom. Flexible solutions and collaborative features make it ideal for educational content.

Scheduled or at your request

Your courses with students can be planned or created ad hoc. WebMeeting allows you to work with scheduled or on-demand video conferences. To start a course on the spot, click on “WebMeeting” in the Web Client and add the email addresses of the participants you want to invite.

If you want to schedule a new video conference course simply go to “Schedule Conference” in the Web Client and:

1. Choose “Video” mode, set the time and add details about the meeting, such as “Subject” or “Notes”.
2. Choose “Webinar” under “WebMeeting Profile” and change the settings accordingly.
3. Add or import contact details or email of participants and click on “Create Meeting”.

  Name First name , adresă.email@exemplu.com

Present, discuss and chat

Offering them student content in the virtual classroom, WebMeeting allows you to:

-Control what you transmit to the audience – During the lecture/webinar/presentation you can disable the microphone and/or camera of each participant. These features allow you to focus on your content first, while receiving feedback and questions from participants via the included chat function.

-Hostinteractive discussions -Leave the microphone and camera to all participants started for interactive question and answer sessions.

Share and work with documents

Among WebMeeting functionalities include presentation tools and document sharing, ideal for teachers teaching online.

These include:

– Screen sharing – There’s no better way to explain to students what you want to say than through screen sharing. You can share the whole screen, a specific window or browser. Students retain what they see more easily!

– Document sharing – Just click on “Share PDF” to upload your PDF files to your repository and use them easily throughout the course. While sharing a document, you can use the built-in pointer and writing and drawing tools to present your material in style!

– Whiteboard mode – Switch to “Whiteboard” for maximum freedom of expression so that you use the tools WebMeeting presentation like writing or drawing on a virtual whiteboard.

– Create polls – Click on “Start a new Poll” and create question and answer polls multiple, which you can use as tests for your students, forms for feedback or voting tools. This tool allows you to set a time duration to complete the questionnaire and better manage the time allocated to the course.

Record and post sessions

All your WebMeeting sessions can be recorded at HD video quality and downloaded for further processing and archiving. Online course registration allows you to provide online learning modules to students who were unable to attend to the scheduled online course or use them as reference material for further study. Using WebMeeting to record sessions you can:

– You improve your skills as an educator by analysing your teaching methods and student response.

– Create a virtual library of the material taught and have it distribute on other platforms such as YouTube or your website.

– You keep an archive of the session, e.g. for the history logging or for compliance with organisational rules and regulations.

If you want to learn more about personal data protection or want to test the WebMeeting, you can start by following this link. Optivoice team is at your disposal with answers to your questions!

We wanted a brand that would represent us as a company, as people and that would offer the customer a warm, friendly entry into a seemingly complicated technological field, but that offers simple solutions, easy to understand and manage, while being very efficient.

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The Optivoice brand symbolism integrates key visual elements for the company’s activity – the cloud, as an image of the cloud services offered by the company and a bubble-talk, a universal symbol of communication. The cloud was made by a multiplication of conversation bubbles, suggesting the complexity of cloud-developed communication systems.
The use of green detailing more clearly highlights the idea of resource-efficient, environmentally friendly technology, which is an important asset in today’s business compared to traditional technical solutions.

Our vision takes into account all these aspects and we are determined to run our business not only with the aim of selling a service but with the desire to build together with our customer a communication system that will help him, that is perfectly adapted to his needs and that he can modify according to the evolution of the business, thus transforming it from a headache into a real tool to increase efficiency and productivity.

We invite you to browse our new website and are eager to hear your opinions and suggestions.

Continuing in the friendly spirit of the brand, we welcome you anytime to our new premises to get to know us better over a hot tea or a latte. The new office is on str. Emil Cioran nr.2 3rd floor.

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Optivoice has become an Authorized Reseller for Tiptel products manufactured in Germany.

Our choice was aimed at introducing in Romania some very efficient products, recognized at European level and certified as such.

Tiptel products are distinguished by outstanding performance, modern design and “made in Germany” quality.

More details about the company can be found on the official website: www.tiptel.com

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As of today, Optivoice has become an Authorized Reseller for Grandstream IP voice equipment.

We are happy with this achievement, because Grandstream products will offer our customers the best price-quality ratio present in Romania, on this range. Grandstream offers a wide range of IP voice equipment, from analogue phone adapters, voice gateways, state-of-the-art telephones to high-performance PBXs.

More information about Grandstream and their products can be found on their website: www.grandstream.com

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We launched Optivoice services for the Romanian business environment. We hope to respond successfully to all requests received and especially to all demands.

Optivoice PBX is a virtual PBX solution, a “cloud” communications solution, with the equipment located in a data center and not at the customer’s location.

More details about Optivoice services can be found on the pages of this website.